FAQ

We specialize in a wide variety of bird-friendly products including charming birdhouses (with options like copper roof, vintage-rustic, and church styles), bird feeders, bird baths with fountains and accessories, bat houses, butterfly gardens, ant moats, and quality birding books. Each item is crafted to enhance your garden while providing safe habitats for wildlife.

Yes! Our products are designed to withstand outdoor elements. We use durable materials including quality woods, copper roofs, and weather-resistant finishes to ensure your birdhouses, feeders, and baths remain beautiful and functional through changing seasons.

Simply browse our collection, add your favorite items to cart, and proceed to checkout. You’ll need to provide your shipping information and select your preferred payment method. No account is required to make a purchase, but creating one allows you to track orders and save preferences.

We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.

We proudly ship globally to bird enthusiasts everywhere! However, due to logistical constraints, we are unable to ship to some remote areas and parts of Asia. If you have questions about your specific location, please contact us.

We offer two convenient options:
• Standard Shipping ($12.95): Shipped via DHL or FedEx, delivered within 10-15 days after processing
• Free Shipping: For orders over $50, shipped via EMS, delivered within 15-25 days after processing
All orders are processed within 1-2 business days before shipment.

Yes! Once your order ships, you’ll receive a confirmation email with tracking information so you can follow your package’s journey to your doorstep.

We want you to be completely delighted with your purchase. If you’re not satisfied for any reason, you may return items within 15 days of receipt. Please contact our friendly team at [email protected] to initiate a return.

We carefully package all items to prevent damage during transit. However, if your order arrives damaged, please contact us immediately at [email protected] with photos of the damage. We’ll gladly send a replacement or process a refund.

Regular cleaning ensures the health of your backyard birds. We recommend cleaning houses and feeders with a mild soap solution and thorough rinsing every season. Avoid harsh chemicals. Specific care instructions may vary by product – feel free to contact us for guidance on specific items.

Different species have different preferences! Our Bluebird Houses and Feeders are specially designed for bluebirds, while our versatile models attract various songbirds. Check our Bird & Gift Books section for wonderful resources on creating a bird-friendly habitat, or contact us for personalized recommendations for your region.