Last Updated: October 27, 2023

At The Birdhouse Chick, we take pride in crafting and curating quality products for your backyard sanctuary. We want you to be completely satisfied with your purchase of birdhouses, feeders, baths, and accessories. If you’re not happy with an item, our hassle-free returns policy is here to help.

Our Return Policy

We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return, your item must be unused, in its original packaging, and in the same condition you received it.

Please Note: Due to hygiene and safety reasons, we cannot accept returns on the following products:
  • Bird & Gift Books (once opened)
  • Bird Cams (if used/installed)
  • Birdhouse Kits (if opened or partially assembled)

How to Initiate a Return or Exchange

Follow these simple steps to return or exchange an item:

  1. Contact Us: Email our customer service team at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all necessary information.
  2. Wait for Approval: We’ll respond within 2 business days with a Return Merchandise Authorization (RMA) number and instructions.
  3. Package Your Item: Securely pack the item in its original packaging, including all parts and accessories.
  4. Ship Your Return: Mail the package to our address (provided in your RMA email). We recommend using a trackable shipping service as you are responsible for return shipping costs.

Return Request Template

Copy and paste the template below into an email to [email protected]:

Subject: Return/Exchange Request – Order #[Your Order Number] Dear Birdhouse Chick Team, I would like to request a [return/exchange] for my recent order. Order Number: [Your Order Number] Product Name: [Product Name] Reason for Return: [Please briefly explain why you’re returning the item] I have read and understand the return policy on your website. Thank you, [Your Full Name] [Your Email Address] [Your Phone Number (optional)]

Refund Information

Once we receive and inspect your returned item, we will send you an email to notify you of approval or rejection of your refund.

Approved refunds will be processed to your original payment method within 5-10 business days. The exact timing depends on your payment provider:

  • Visa/MasterCard/JCB: 5-7 business days
  • PayPal: 3-5 business days

Please note that shipping costs are non-refundable. For exchanges, we will ship the new item once we receive the returned product.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] with photos of the damage. We will arrange for a replacement or refund and provide a prepaid shipping label.

Questions?

We’re here to help create your perfect backyard sanctuary. If you have any questions about our returns process, don’t hesitate to contact our friendly customer service team at [email protected].

Happy Birding!
The Birdhouse Chick Team