Welcome to The Birdhouse Chick, your trusted partner in creating a beautiful and lively backyard sanctuary. We are dedicated to providing you with handcrafted, high-quality birdhouses, feeders, baths, and unique accessories. We want you to be completely delighted with your purchase. If you are not, our straightforward shipping and returns policy is designed to make things right.

Shipping Information

We are thrilled to ship our products worldwide (excluding Asia and a few remote regions).

Order Processing: Please allow 1-2 business days for us to carefully prepare your order for shipment.

Shipping Methods & Delivery Times:

  • Standard Shipping: Shipped via DHL or FedEx.
    • Cost: $12.95
    • Delivery Time: 10-15 business days after shipment.
  • Free Shipping: Available on orders over $50, shipped via EMS.
    • Cost: Free
    • Delivery Time: 15-25 business days after shipment.

Our Hassle-Free Returns & Exchanges

We accept returns and exchanges within 15 days of you receiving your order. To be eligible, the item must be unused, in its original packaging, and in the same condition as when you received it.

Please Note: To ensure the health and safety of all our customers, we cannot accept returns or exchanges on the following products:
  • Bird & Gift Books once they have been opened.
  • Bird Cams that have been used or installed.
  • Birdhouse Kits that have been opened or partially assembled.

How to Return an Item

Follow these simple steps to initiate a return or exchange:

  1. Contact Us: Email our friendly customer service team at [email protected] within 15 days of receiving your order. Please include the following information:
    • Your Order Number
    • Product Name
    • Reason for return or exchange
  2. Wait for Approval: We will respond within 2 business days with a Return Merchandise Authorization (RMA) number and instructions on where to send your package.
  3. Package Your Item: Securely pack the item in its original packaging, including all parts, manuals, and accessories.
  4. Ship Your Return: Mail the package to the address provided in your RMA email. We highly recommend using a trackable shipping service, as you are responsible for the cost of return shipping.

Refunds & Reimbursement

Once we receive and inspect your returned item, we will send you an email notification to approve or reject your refund.

Upon approval, your refund will be processed to your original method of payment within 5-10 business days. The exact timing depends on your payment provider:

  • Visa, MasterCard, JCB: 5-7 business days
  • PayPal: 3-5 business days

Please note that original shipping costs are non-refundable. For exchanges, we will ship the new item as soon as we have received and processed the returned product.

Damaged or Defective Items

Your satisfaction is our priority. If you receive a damaged or defective item, please contact us immediately at [email protected]. Include photos of the damage, and we will promptly arrange for a replacement or refund and provide a prepaid shipping label for you.

Any Questions?

We’re here to help you build your perfect backyard retreat for our feathered and pollinator friends. If you have any questions about shipping or returns, please don’t hesitate to reach out to our dedicated customer service team.

Email: [email protected]
Happy Birding!
The Birdhouse Chick Team